Notes: Make a copy of the license code and retain for your records. It is only shown on the screen, not sent to you. And ONE license key is for ONE installation on ONE URL
1. Non registered customer:
A. Register for our support system here.
B. Fill in all the fields.
C. In Your domain name, you have to fill the domain name that will be registered. You just need to enter the domain/subfolder without http://, https:// or www. prefix. Suppose your store is installed within a folder and the URL is https://abc.com/store, then you just need to enter abc.com/store. Or you store URL is https://abc.com, you just need to enter abc.com. And if your store is www.abc.com, you just need to enter abc.com.
D. Finally click the REGISTER button. You will be registered into our support system, also the license code will be generated and shown in the screen.
2. Registered customer:
A. Login here by using your support system username and password.
B. Fill in all the fields.
C. In Your domain name, you have to fill the domain name that will be registered. You just need to enter the domain/subfolder without http://, https:// or www. prefix. Suppose your store is installed within a folder and the URL is https://abc.com/store, then you just need to enter abc.com/store. Or you store URL is https://abc.com, you just need to enter abc.com. And if your store is www.abc.com, you just need to enter abc.com.
D. Finally click the OBTAIN button, the license code will be generated and shown in the screen.
Create a support ticket and tell us :
1. Your extension license code.
2. The installation URL.
3. The new installation URL.
4. The reason of requesting URL changes.
Moving your installation to a new location (domain):
1. Make note of your license key first.
2. Contact support and tell us the extension you are moving, your license key, the old location and your NEW location. DO NOT use your current license key in new location until you receive a confirmation from us that the location update has been completed.
3. We will confirm the update license key for you to use in your new domain.
4. UNINSTALL your current extension and use the update license key in your new domain.
Important notes: This is only available for our registered customer only and the license will expire in 10 days.
Providing you a good way to test a version update on AbanteCart prior to working on your live site. (see KB for cloning instructions)
Create a support ticket request via our support system here and provide use the following details:
- Testing URL
- Cart version
- Extension name
- Extension version
- The reason why you need a development/testing license key and if you need the license more than 10 days.
We will send you the development/testing license key after we have reviewed your reason.
Moving your installation to a new server (same domain name):
1. Make note of your license key first.
2. UNINSTALL your current extension in your old server first, then use the existing license key in your new server.
3. If you are unable to install the existing key, try to clear the license key field and then paste the license key again. Make sure that there are no extra spaces in front or at the end of the key when you paste the license key. Then save.
Update extension in same location:
No need for new license key.
Existing key remains active for one installation in the same location (URL)
For most of the extensions just directly install the extension upgrade without loss of the settings. You do not need to uninstall or delete your existing extension version.
Check FAQ Category > Settings > How To Upgrade for any exceptions.
1. Click License Codes info.
2. Click the Extension Name if you want to sort the extension name from A-Z or Z-A.
3. Click the Support & Updates Service expires if you want to sort the Support & Updates Service expiration date from newest-oldest or oldest-newest.