Here are the steps to remove the service:
1. Go to https://wehearyou2.com/clientarea/client/login and login by using your support Username and Password.
2. Click the arrow button to expand the services.
3. Click manage button
4. Click Cancel Options.
5. Select Immediately to cancel the service right after you click the Save button.
6. Please tell us your cancellation reason so we can fix our support.
7. Enter your support password to confirm that you want to cancel the service.
8. Click Save button to cancel the service.
If you cancel the Support and Updates service then change your mind and still want to get the extension Support and Updates, you will need to re-purchase the extension in the full price via our store here. Your existing license key will still be active. You are just purchasing additional support time and updates for the extension.