When you buy a WHY2 extension, you automatically get 12 months of support and updates from original purchase date. If you buy on AbanteCart MarketPlace you do not need to buy extended support, we extend their 4 months to a full 12 months at no extra fee.
You must request support from us on our Support ticket system https://wehearyou2.com/clientarea/client/login/.
Our support is provided 24/7 with fast response times.
If you have other products from WHY2, you should use your existing account.
After you register to our support system, the support and update will be added to your support account as a service product. We will send your support renewal invoice 30 days prior due date. If you do not want to any more support and updates, you can cancel the service via support account. You are still able to use your extension, but you will not get any more support or updates.