| Important Notes: If you cancel the main service |
1. Login to your support system here and you should see:
2. Click Services menu.
3. This is the service name.
4. This is your license key.
5. This is the service creation date.
6. Click this button if you want to manage the service such as cancel the service. e.g. You are renting the extension and you want to buy the extension, you need to cancel the rent service first and then buy the extension. Please refer to our “5. Switch Rent Extension To Owned Extension” KB here.
7. Click this to expand the service.
8. This is the extension version that you are using.
9. This is the installation URL.
10. This is the Support And Updates service name.
11. This is the Support And Updates Service renewal pricing.
12. This is the Support And Updates Service renewal due date.
13. This is the Support And Updates Service status.
| Important Notes for number 14: You will need to rebuy the extension in full price if you cancel the Support And Update Service. Please refer to our “3. Services – Cancellation” KB here. If you accidentally cancelled the service, you need to contact us via our support system and tell us the reason for us to re-add the Service And Updates Service for you. |
14. Click this button if you want to manage the service such as cancel the Support And Updates Service.